ESTAS Award Wins
We are absolutely delighted to share that PACE has received very well-deserved recognition for its exceptional customer service as a letting agent in Southend – by winning not one, but THREE ESTAS Customer Service Awards!
The ESTAS awards, which this year celebrated their 20th birthday, are the biggest in the UK property industry and recognise the best estate and letting agents based on verified reviews from their clients who have been through the entire property moving experience.
The ESTAS monitor service ratings over a 12-month period to provide an accurate overview of the service quality provided to customers. This year’s results were calculated from over 300,000 customer review ratings and PACE received well-deserved recognition in 3 categories:
- Letting Agent Tenant Award for Southeast (Essex) – Gold
- Letting Agent Landlord Award for Southeast (Essex) – Bronze
- Best in Postcode (SS1) for Sales and Lettings (Landlord and Tenants)
The winners were announced at a ceremony hosted by TV property presenter Phil Spencer at Grosvenor House in London in November, and the team here at PACE were incredibly proud to attend the event to receive the awards in person.
Marcus James is Lettings Manager at Pace, an independent Southend on Sea Letting Agent. He deals with every aspect of the property letting process, providing expert and candid advice together with tailor-made marketing plans for each property he lists for rental.
Marcus prides himself on ensuring our landlord clients get the best return in the right timeframe for their investments by conducting rental appraisals, letting viewings and oversees the running of the lettings department.
