ESTAS Award Win

We are absolutely delighted to announce that PACE has received very well-deserved recognition for its exceptional customer service as a letting agent in Southend – by winning not one, but 3 ESTAS Customer Service Awards!

The ESTAS customer service awards, which this year celebrated their 20th birthday, are the biggest in the UK property industry and recognise the best estate and letting agents based on verified reviews from their clients who have been through the entire property moving experience.

The ESTAS monitor service ratings over a 12-month period to provide an accurate overview of the service quality provided to customers. This year’s results were calculated from over 300,000 customer review ratings and PACE received well-deserved recognition in 3 categories:

  • Letting Agent Tennant Award for South East (Essex) – Gold
  • Letting Agent Landlord Award for South East (Essex) – Bronze
  • Best in Postcode (SS1) for Sales and Lettings (Landlord and Tenants)

The winners were announced at a ceremony hosted by TV property presenter Phil Spencer at Grosvenor House in London in November, and the team here at PACE were incredibly proud to attend the event to receive the awards in person.

Chief Executive of PACE, Crystal Horwood, commented: “We are absolutely delighted to be recognised in this year’s ESTAS, in not just one, but 3 categories.  This means a great deal to us as we’ve always been very proud of the service we offer and so to be acknowledged by our customers in this way is wonderful.  We work hard to ensure that our levels of customer service are second to none and take this very seriously.  We want our customers to know that they’re at the heart of what we do and we’re over the moon to have been recognised for this.”

lettings agent southend on sea - crystal horwood

Crystal joined Pace in 2007 and was appointed to her current role of Managing Director in 2010, heading up the company founded by her father in 1994.

She is responsible for the daily operations of the business, whilst also ensuring the company is financially sound, has strategic direction and is planning for future growth.

Crystal takes a thoughtful and considered approach to all that she does, transferring her determination to deliver implicit care, attention and professionalism to every member of her team.

Pace employ 20 full time staff. Meet the key team members here.